FAQS

FaQs. General Information

Do you have a physical retail store?

Yes, located at 91 N Main Street, Cedar City UT 84720.

How do I return something?

Please follow the instructions found here: www.shopbullochdrug.com/pages/return-policy

I would like to exchange something that I ordered, how do I go about exchanging?

Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.

How long do I have to make a return?

After purchasing an item, we must receive that item(s) within 30 days of purchasing date. After that the window will expire and items will be marked as unreturnable. If this occurs and you believe there are special circumstances, please contact us!

Can I return items that were purchased on sale?

No, all items on sale are final sale.

What is a business day?

Monday, Tuesday, Wednesday, Thursday and Friday are considered business days. Excluding all Holidays that may land on the days listed above.

Can I return my online purchase to the physical store?

Absolutely, simply bring the items you’d like to return into our store and if they are within the return policy we will accept them!

I haven't received my item. What can I do?

Bulloch Drug is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed. Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays.

Shipping Method Estimated Delivery Time Price
*Standard Shipping Orders Over $75 4-8 business days depending on location FREE
*Standard Shipping Orders Under $75 4-8 business days depending on location $7.00
**2 Day Shipping 2 business days $17.00
**Next Day Shipping 1 business day $34.00

How can I qualify for FREE shipping?

To qualify for free shipping, your cart must total $75 or more before taxes, coupons and promotions are applied. *Some exclusions may apply for orders containing Home Decor or with a shipping address located in Hawaii + Alaska*

How will I know when my order has shipped?

You will receive an email notification confirming shipment and tracking number (be sure to check your spam folder).

The shipping address I entered when placing my order is incorrect. What should I do?

If you have not yet received an email stating that your order has shipped, please email shopbullochdrug@gmail.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number and correct shipping address in the body of the email.

If you have already received an email stating that your order has shipped please click the tracking number in the email to see what courier was used to ship the package. Then please call your local office of said courier, give them your tracking number and let them know the correct address of where you would like the package delivered.

What if my package says delivered, but I can’t find it?

For missing packages please contact your local post office with your tracking number. Bulloch Drug is not responsible for any lost merchandise.

I placed my order, but didn’t receive an order confirmation email. What should I do?

First please check your spam/junk folder for the confirmation email. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at shopbullochdrug@gmail.com and tell us the email address where you would like the order confirmation sent and we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.

Can I cancel or modify my order before it ships?

As soon as we receive your order, we start working on it right away! Unfortunately, we can’t make changes to an order once it’s placed. If you have any questions about your order please contact us!

I received a damaged item, what should I do?

Claims for damaged or faulty items must be reported within 7 days of receiving your items to ensure proper credit. If you notice any damage or defect on your item start the return process and when prompted to select a return reason, please select Faulty-Damaged. This will notify our customer service team about the issue. They will reach out to you within 1-2 business days.

What do I do if an item shrunk when I washed it?

Due to the fact that we can't verify if the item washing instructions were followed; once an item has been washed it is considered *FINAL SALE* and is ineligible to return for a refund. We recommend checking all items for specific washing instructions (hand-wash items should be washed by hand, never machine washed) before washing.

How long does it take for me to receive a refund?

You will receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund is initiated.

Have a concern?

Please let us know how we can help! Contact us HERE with any questions.

My package was stolen, what should I do?

We recommend contacting your local authorities immediately. Bulloch Drug is not responsible for stolen packages.

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